I would just like to start out by saying that I do not complain.
Okay, so I might complain to Shasta occasionally, but I certainly don’t complain to people I don’t know about things that don’t matter much in the long run. I REFUSE to send food back, even if it’s nothing like what I ordered or has a bug cooked into it. I EAT THE FREAKING BUG! Because I don’t care enough to make a big deal out of it. I’d rather eat a bug than tell someone they did it wrong, as if I’m too good to eat their bug.
Okay, that’s not a great example, and I’m getting off track.
I just now got off the phone after complaining. I actually said the words, “I believe your organization is willfully deceiving its customers and I’d like to file a complaint. This is also poor customer service.”
So… some organization out there (the organization that must not be named) was only supposed to charge me $1 for a service it offered. Evidently, there’s some fine print on a different part of the organization’s website that says they will sign me up for a monthly service if I don’t contact them by phone within seven days and tell them not to. I never got to read that and didn’t know I was supposed to contact them.
So.. my seven days ended and they charged my card $19.95. I’ve been trying to be a grown-up and live on a budget lately, so I noticed it the second they took that $ from me. I noticed because that’s at least four Black tea Strawberry Lemonades from Starbucks. I noticed because it’s six bottles of nail polish. It’s also 1/5 of my dining out budget. It’s two bottles of wine. And when I thought of it that way, it bothered me a lot more than a bug cooked into my dinner.
So I called.
And I was all kind and inquisitive at first, but then the lady I was talking to was being a bit of a butthead. It was like when Angela had to work customer service for Dunder Mifflin (for the embarrassing watermark thing). So I was all, “I’d like to speak with someone else, please.” She kept trying to tell me there was no way I was getting my $19.95 back, but I was persistent enough that she finally connected me with someone who had power, and that person refunded my $.
This is possibly my greatest triumph in the past five years of my life. 🙂